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Terms of Service

Updated: October 2025

Welcome to Zappilo, operated by AOS WORLD AI APPLICATIONS AND SERVICES (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and related services (“Services”). By using Zappilo, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using Zappilo, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using our Services immediately.

2. Services Description

Zappilo is an AI-powered communication and automation platform designed to help businesses manage customer interactions across multiple channels such as WhatsApp, email, and more. Features may include automated chat flows, appointment scheduling, lead management, and integrations with third-party applications like Google and Microsoft.

3. Account Registration

  • You must be at least 18 years old to create an account.
  • You agree to provide accurate and complete information during registration and to keep it updated.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. Acceptable Use

You agree not to misuse Zappilo. This includes but is not limited to:

  • Using the platform for illegal, harmful, or fraudulent purposes.
  • Sending spam, unsolicited marketing messages, or abusive content.
  • Interfering with the platform’s operation, security, or data integrity.
  • Attempting to reverse engineer or copy our source code.

We reserve the right to suspend or terminate your account if these Terms are violated.

5. Payment and Billing

Paid plans and subscriptions are billed in advance. All payments are non-refundable except as outlined in our Refund Policy. You authorize us to automatically charge your payment method for recurring subscriptions unless cancelled before the renewal date.

6. Third-Party Integrations

Zappilo integrates with third-party services such as Google Calendar, Microsoft Outlook, and Zoho CRM. By connecting these services, you grant Zappilo permission to access and manage data as necessary to provide functionality (for example: creating or syncing calendar events). We do not store your login credentials; authentication is handled securely via OAuth.

7. Data Privacy and Security

Your use of our platform is subject to our Privacy Policy. We are committed to protecting your data and comply with applicable data protection laws in the UAE and internationally.

8. Intellectual Property

All content, source code, design elements, and trademarks of Zappilo are owned by AOS WORLD AI APPLICATIONS AND SERVICES. You may not reproduce, copy, or redistribute any part of our platform without written permission.

9. Service Availability and Modifications

We strive to maintain uninterrupted access to our platform but do not guarantee continuous availability. We may update, modify, or discontinue any part of Zappilo at any time with or without notice.

10. Termination

We may suspend or terminate your access to Zappilo at any time for violation of these Terms or misuse of the platform. Upon termination, all rights granted under these Terms will immediately cease.

11. Limitation of Liability

To the maximum extent permitted by law, Zappilo and its owners shall not be liable for any indirect, incidental, or consequential damages resulting from your use or inability to use the platform.

12. Indemnification

You agree to indemnify and hold harmless AOS WORLD AI APPLICATIONS AND SERVICES, its employees, and affiliates from any claims or damages arising from your misuse of the platform or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved exclusively in the courts of Dubai, UAE.

14. Contact Information

For questions about these Terms or any other matter, please contact us at:

📧 support@zappilo.com
🏢 AOS WORLD AI APPLICATIONS AND SERVICES

15. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page and will be effective immediately upon posting.